We are constantly exploring new ways to deliver inspiring passenger journeys and experiences
At Schiphol, quality of service extends beyond the immediate travelling experience. To truly connect the world and its citizens, our airports must be a place where people from all walks of life – travellers, businesses, students and research institutions – can come together. Enabled by our smart and 'connected' real estate and quality business services, we help to boost the local business climate and knowledge economy by helping to forge new value-added connections and see potential for exploring further development and new concepts.
Providing a high quality of service means listening to and addressing the needs of the many different customers who use our airports day to day.
Spend per departing passenger at Schiphol (in EUR)
Food & beverage airside
Number of outlets at Schiphol
Food & beverage
New passenger bridge
The new fully automatic dual passenger bridges connect aircrafts to piers automatically in under a minute, which reduces waiting time for passengers and speeds up the airline’s operations.
A new home for 'lost' vegetables
Early 2019 brought an exciting new concept to Schiphol Plaza: Soup & Bakery by De Verspillingsfabriek (‘The Surplus Food Factory’).
Our Vision 2050
Royal Schiphol Group's Vision 2050 is to create the world’s most sustainable, high-quality airports, setting a new and aspirational goal for our organisation and the wider Dutch aviation industry. Our Vision is based on strengthening the fundamental ‘qualities’ we offer as a group: Quality of Network, Quality of Life and Quality of Service. Safety and a Robust organisation are the key enablers that support the three Qualities.